Returns & Support

What is your returns policy?
We offer a 30-day money-back guarantee so you can shop with confidence. To request a return or refund, email info@tryscentor.com with your order number. Please see our full returns policy for the terms and eligibility details.

What if my order arrives damaged or incorrect?
Email info@tryscentor.com with your order number, a brief description of the issue and clear photos of the item and packaging. We’ll look into it and help put things right.

How do I contact Scentor?
You can reach us at info@tryscentor.com. If you’re contacting us about an order, include your order number so we can help you more quickly.

How can I work with Scentor?
We’d love to hear from you. For creator collaborations or business enquiries, email info@tryscentor.com with a short introduction, links to your social profiles or website, and details of how you’d like to work together.